This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) for the provisioning of IT services required to support and sustain the implementation and deployment of the DELTA Monitoring & Evaluation software platform for use.
This Agreement outlines the parameters of all IT services covered as they are mutually understood by the primary stakeholders. This Agreement does not supersede current processes and procedures unless explicitly stated herein.
The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the Client by the Service Provider.
The goal of this Agreement is to obtain mutual agreement for IT service provision between the Service Provider and Client.
The objectives of this Agreement are to:
The following Service Provider and Client will be used as the basis of the Agreement and represent the primary stakeholders associated with this SLA:
IT Service Provider(s): DeltaGIS (“Provider”)
IT Customer(s): (“Client”)